cara membuat complaint letter

Well,,,,,  Guys, I have studied about ‘ How to Write A Complaint  Letters’.

I will give you a little thing about complaint letter and I myself also give you an example about complaint letter………

Check it out  !!

There are five components that we can see in Letters of complaint. They are B, P, S, W, and C. Here is the detail:

1.       Background

2.       Problem-cause and effect

3.       Solution

4.       Warning (optional)

5.       Closing

      Background

In this section, the writer describes the situation he / she has ; e.g.

-      I am writing to inform you that the goods we ordered two days ago from your company have not been supplied correctly.

-      I would like to inform you of my dissatisfaction with the food and drinks at the “MITRA KELUARGA” restaurant on Wednesday, 12 February 2012 at 07.15 p.m.

-      I am one of your customers who inform you about my complaint.

-      Etc… (you can write it by your own statement)

      Problem

In this section, the writer may tell about the cause and effect to the matters which is faced by writer. Look at the following example of statements.

Cause :

-      On 12^nd February  2012 we placed an order with your firm for 100 electric vouchers for mobile phone. The consignment arrived yesterday but contained only 90 electric vouchers for mobile phone.

-      We have found 55 spelling in your book.

-      Firstly, I had difficulty in registering to attend the event. You set up an on-line registration facility, but I found the totally facility unworkable.

-      Etc…

Effect :

-      After spending several wasted hours trying to register in this way, the computer would not accept my application.

-      So, I feel annoyed with condition like this. I can’t be relaxed.

-      Etc…

      Solution

In this section, the writer suggests or gives the solution to what problem he / she gets ; e.g.

-      I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again.

-      Please service your customer well.

-      Etc…..

      Warning

In this section, the writer may warn to the person or institution he/ she complains. This section is not always appeared on the complaint letter. It means that the writer may write it or not (optional) ; e.g.

-        Otherwise, we may have to look elsewhere for our supplies.

-        I’m afraid that if these conditions are not met, we may be forced to take legal action.

-        I will never buy it in your shop.

      Closing

In the last section, the writer consists of the writer sate thankfulness and he/she hope…e.g.

-        I look forward to receiving your explanation of these matters.

-        I look forward to receiving your payment.

-        Etc……….

well, this is the example........

Sidoarjo, May 23^rd 2012

The Honorable manager

of Toko Maju Sekali

At Tebel Pos St, 35 61254

Gedangan Sidoarjo.

Dear manager of  Toko Maju Sekali

          I am writing to inform you of my dissatifaction with the service at Toko Maju Sekali that you’re lead,  on Monday, 21^st 2012 at 04.15. On  that day, my little niece and I bought something there. And when we paid it in your cashier, your cashier put an angry face and said somewords with a loud voice. Because of that uncomfortable situation, my little niece was scare and cried.

         So, based on that case, I suggests to you to please make up the SOP (Standart Operational Procedure) to the costumer immedietly and ensure that such mistake do not happen again. And it will be better if you always attention all of your staff.

I am waiting for you to receiving your explanation of these matters.

Sincerely Yours

(Fika Maslakha)